Foundation Men’s Health
1. ABOUT FOUNDATION MEN’S HEALTH
Foundation Men’s Health is an Australia-based telehealth medical service providing doctor-led assessment and treatment for men. All medical services are delivered by AHPRA-registered medical practitioners via secure telehealth platforms.
Foundation Men’s Health is a medical service, not a wellness, coaching, or lifestyle platform.
2. MEDICAL SERVICES OFFERED
Services may include, but are not limited to:
All services are provided only where clinically appropriate, as determined by a treating doctor.
3. NO GUARANTEE OF TREATMENT
Completion of an online medical assessment, payment for pathology testing, or participation in ongoing care does not guarantee that treatment will be prescribed.
Treatment decisions are made solely by AHPRA-registered doctors based on medical history, clinical assessment, diagnostic results, and applicable medical guidelines.
4. MEDICAL ASSESSMENT & WORKFLOW
The general clinical process includes:
Doctors may determine that treatment is not clinically indicated, in which case no prescription will be provided.
5. PATHOLOGY & DIAGNOSTIC TESTING
Pathology testing may be required prior to or during treatment, is not included in membership fees, and is billed separately at the patient’s cost.
Foundation Men’s Health does not control third-party pathology provider pricing.
6. MEMBERSHIP, INITIAL PAYMENT & ONGOING CARE
Where treatment is clinically indicated, patients may be offered ongoing care under a monthly medical membership.
The initial payment covers:
Ongoing membership may include:
Membership does not guarantee prescription, continuation of treatment, or specific clinical outcomes. All clinical decisions remain at the discretion of the treating medical practitioner.
7. FEES, BILLING & PAYMENTS
Membership fees are disclosed prior to commencement and are billed monthly in advance.
Membership fees do not include medications or pathology.
Medication costs are billed separately by dispensing pharmacies. Pathology costs are billed separately by third-party pathology providers.
Membership fees are charged automatically to the payment method on file. Failure to maintain payment may result in suspension or termination of access to services.
Foundation Men’s Health reserves the right to update fees with reasonable notice.
8. CANCELLATION, REFUNDS & TERMINATION
8.1 Patient Cancellation
Patients may cancel their membership at any time by contacting Foundation Men’s Health in writing via email.
Cancellation takes effect at the end of the current billing period, prevents future charges, and does not entitle the patient to a refund for the current billing period.
8.2 No Refunds
Membership fees are non-refundable, including where:
This reflects the availability of medical services, practitioner time, and clinical review.
8.3 Clinical Discontinuation
Foundation Men’s Health may discontinue treatment or terminate membership where ongoing care is no longer clinically appropriate, where monitoring or follow-up requirements are not met, where false or misleading information is provided, or where behaviour is abusive, unsafe, or inappropriate.
Where membership is terminated for clinical reasons, no further charges will be applied.
8.4 Breach of Terms
Foundation Men’s Health may suspend or terminate access to services where these Terms & Conditions are breached.
9. COMMUNICATIONS
Foundation Men’s Health may communicate with patients via secure patient portals, email, SMS, or phone.
Clinical communications may include confirmation of assessments, notification that treatment is not recommended, invitations to book consultations, and updates regarding ongoing care.
10. PRIVACY & HEALTH INFORMATION
Patient information is handled in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and applicable health records legislation.
This policy applies to all users of the Foundation Men’s Health website and services, including patients, prospective patients, and website visitors.
We may collect personal information, including sensitive information and health information, that is reasonably necessary to provide medical and related services.
This may include personal information such as name, date of birth, contact details, identification details where required, and payment information processed via third-party providers.
Health information may include medical history, symptoms, clinical information, medications, treatment history, pathology and diagnostic results, and information required to assess and manage medical care.
We may also collect website and technical information such as IP address, browser type, device information, cookies, and analytics data.
Information is collected through online medical assessment questionnaires, telehealth consultations, direct communications, clinical reviews, interactions with pathology providers and pharmacies, and automated technologies such as cookies and analytics tools.
Information is collected to provide medical and telehealth services, assess suitability for treatment, communicate with patients, prescribe and monitor treatment, maintain clinical records, process billing, conduct clinical governance activities, and comply with legal and regulatory obligations.
Information may be disclosed to treating practitioners, pathology providers, pharmacies, clinical software providers, payment processors, regulators, insurers, or other parties as required by law or with consent.
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is retained in accordance with clinical and legal requirements.
Individuals may request access to or correction of their personal information by contacting Foundation Men’s Health.
Complaints may be raised directly with Foundation Men’s Health or escalated to the Office of the Australian Information Commissioner if unresolved.
Cookies and analytics tools may be used to improve website functionality. Browser settings can be used to manage cookies.
This policy may be updated from time to time. The current version will always be available on the website.
11. DISCLAIMER
Information provided on this website is general in nature and does not replace personalised medical advice. Patients should not rely on website information without consultation with a qualified medical practitioner.
12. CHANGES TO TERMS
Foundation Men’s Health may update these Terms & Conditions from time to time. Continued use of services constitutes acceptance of updated terms.
13. CONTACT
Foundation Men’s Health
Email: admin@foundationmenshealth.com.au
Website: https://foundationmenshealth.com.au
Book a free 15-minute introductory call with Tom, Director of Foundation Men’s Health, to discuss symptoms, treatment pathways and what to expect during the clinical assessment process.
